Terms & Conditions | Whitby Clinic

The terms that govern how we work together

Please review the following terms before booking an appointment or using this website. They set out expectations for care, communication, and the responsibilities we share as a clinic and as your care team.

Last updated July 20267-3500 Brock Street North, Whitby. L1R 3J4
Summary

A plain-language overview of these terms

We provide licensed medical care in Ontario. This page describes how our appointments, fees, communications, and website work — and what we ask of you in return. Nothing on this page replaces professional medical advice.

  • This site is not for emergencies — call 911 if you need immediate help.
  • Give us 24 hours notice to cancel; repeated no-shows may incur a fee.
  • Some services (forms, notes, travel) are not covered by OHIP.
  • Do not send urgent clinical concerns by email or web message.

Quick reference

Please arrive 10 minutes before your appointment with your health card.

Cancellations require at least 24 hours notice.

Please allow 5 business days for routine paperwork and referrals.

Prescription renewals are handled at appointments, not by email.

Acceptance of these terms

  • By accessing this website or receiving services from Eclat Medical Centre at Whitby Clinic, you agree to be bound by these Terms & Conditions.
  • If you do not agree, please discontinue use of the site and contact our administration team before proceeding with any appointment.
  • We may update these terms from time to time; the most recent revision date will always appear at the top of this page.

Nature of our services

  • We are a licensed family medicine clinic in Ontario providing scheduled, walk-in, and virtual care where appropriate.
  • Our services are NOT an emergency service. If you are experiencing a life-threatening situation, call 911 or go to the nearest emergency department.
  • Health information on this website is provided for general educational purposes and is not a substitute for professional medical advice.

Appointments, cancellations, and no-shows

  • Please arrive 10 minutes before your appointment with your health card, medication list, and any relevant records.
  • We ask for at least 24 hours notice to cancel or reschedule an appointment so we can offer the slot to another patient.
  • Repeated missed appointments may result in a no-show fee for uninsured visits, and, in extended cases, a review of the patient-provider relationship.

Fees for uninsured services

  • Certain services are not covered by OHIP (for example: sick notes, form completion, third-party medicals, and travel consultations).
  • A schedule of uninsured service fees is posted at the clinic and available on request; payment is expected at the time of service.
  • We accept debit and major credit cards. Receipts for insurance or tax purposes are issued upon request.

Prescription renewals and referrals

  • Renewals for regularly prescribed medications require an appointment or a phone/virtual visit at our discretion.
  • Referrals to specialists are made based on clinical need and available referral pathways; wait times are outside of our control.
  • Please allow 5 business days for routine paperwork, form completion, and referral processing.

Communication and electronic messages

  • Non-urgent messages may be sent by phone or through our secure email channel; do NOT send urgent clinical concerns by email.
  • By providing your contact details, you consent to receive appointment reminders and care-related communications.
  • You may unsubscribe from optional newsletters at any time using the link in each email.

Patient responsibilities

  • Provide accurate, complete health and contact information and update us when it changes.
  • Treat clinic staff, providers, and other patients with respect; abusive or threatening behaviour will not be tolerated.
  • Follow agreed-upon care plans and let us know promptly if your condition changes or if you cannot follow the plan.

Website use and intellectual property

  • All content on this website — text, images, logos, and design — is the property of Eclat Medical Centre or its licensors and is protected by copyright.
  • You may view and print pages for personal, non-commercial use; any other use requires our written permission.
  • You agree not to attempt to disrupt, reverse-engineer, or gain unauthorized access to any part of the site or its systems.

Limitation of liability

  • To the fullest extent permitted by Ontario law, Eclat Medical Centre and its providers are not liable for indirect or incidental damages arising from use of this website.
  • Nothing in these terms limits liability for professional negligence or any liability that cannot be excluded under Ontario law.
  • Third-party links on this site are provided for convenience; we are not responsible for the content or practices of external sites.

Governing law and contact

  • These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada.
  • Questions about these terms can be directed to our administration team at +1 905 430 7774 or info@eclatmedical.ca.
  • If any part of these terms is found unenforceable, the remaining sections continue to apply.
Questions about these terms?

Our administration team is here to help

Get in touch if anything on this page is unclear, or if you'd like a printed copy for your records.

Email info@eclatmedical.caContact administration

Visit or call us

Whitby Clinic

7-3500 Brock Street North, Whitby. L1R 3J4

Book an appointment

Reach the Whitby Clinic team