Accessibility | Downtown Toronto

Care that respects every patient's needs

This statement describes how Eclat Medical Centre at Downtown Toronto provides accessible healthcare in line with the Accessibility for Ontarians with Disabilities Act (AODA) — and how to reach us if something can be improved.

Last updated July 20261487 Gerrard St E, Toronto, ON
At a glance

Accessible care, thoughtfully delivered

Our clinic and digital services are designed so that patients of all abilities can navigate, communicate, and receive care with dignity. If a barrier does come up, we treat that feedback as a chance to do better.

  • Barrier-free entry, accessible washrooms, and mobility-friendly exam rooms.
  • Staff trained in AODA customer service standards.
  • Alternative formats available on reasonable notice.
  • Website tested against WCAG 2.1 AA guidance and improved on feedback.
  • Service animals and support persons welcomed throughout the clinic.

Share feedback

Have a suggestion for improving accessibility at Downtown Toronto? Please reach out — we genuinely want to hear from you.

(416) 465-1515

info.toronto@eclatmedical.ca

1487 Gerrard St E, Toronto, ON

We will respond in a reasonable timeframe and in the format that best meets your needs.

Our commitment

  • Eclat Medical Centre is committed to providing equitable, respectful, and dignified healthcare to all patients at Downtown Toronto, including those with disabilities.
  • We meet the standards set out in the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR).
  • Accessibility is treated as an ongoing responsibility; we welcome feedback on where we can improve.

Physical accessibility at the clinic

  • Barrier-free entry with automatic or accessible doors and level or ramped access from designated parking.
  • Accessible washrooms and exam rooms sized to accommodate mobility devices.
  • Signage in clear, high-contrast type; staff available to guide patients who need wayfinding assistance.

Accessible customer service

  • Staff receive training on AODA customer service standards, disability awareness, and inclusive communication.
  • Patients are welcome to bring a support person to appointments; consent is obtained before any discussion of personal health information in their presence.
  • Service animals are welcome throughout the clinic, in line with Ontario law.

Assistive devices and formats

  • Personal assistive devices (mobility aids, hearing devices, communication tools) are welcome and accommodated in exam and waiting areas.
  • Documents such as consent forms, patient handouts, and this policy can be provided in large print, plain-text email, or other reasonable formats on request.
  • Please give us reasonable notice so we can prepare the alternative format that best meets your needs.

Website accessibility

  • Our website is built with responsive layouts, keyboard navigation, semantic HTML, and colour contrast that aim to meet WCAG 2.1 AA guidance.
  • We test with screen readers, keyboard-only navigation, and browser zoom, and improve pages when barriers are reported.
  • If you experience a barrier on any page, please contact us so we can address it as quickly as possible.

Communication supports

  • We can arrange for information to be read aloud, take extra time to explain care plans, or use plain language where medical terms may be a barrier.
  • Interpretation services can be arranged for languages other than English where feasible; please let us know in advance of your visit.
  • For patients who prefer to communicate in writing, our administration team can respond by secure email or through printed correspondence.

Temporary disruptions to accessible services

  • If an accessibility feature (such as an automatic door, elevator, or accessible washroom) is temporarily out of service, we will post a notice at the clinic entrance and, where appropriate, on our website.
  • The notice will include the reason for the disruption, the anticipated duration, and any alternative arrangements.
  • We will work to restore accessible service as quickly as possible.

Feedback and how to reach us

  • We welcome feedback on how well we are serving patients with disabilities, and use it to improve our services.
  • Feedback can be shared by phone at (416) 465-1515, by email at info.toronto@eclatmedical.ca, or in person at 1487 Gerrard St E, Toronto, ON.
  • We will respond to feedback within a reasonable timeframe and in the format the patient prefers.
Need something in a different format?

We'll adapt to what works for you

Large print, plain-text email, printed copies, or extra time to read through paperwork — just ask.

Email info.toronto@eclatmedical.caContact administration

Reach Downtown Toronto

Address

1487 Gerrard St E, Toronto, ON

Book an appointment

Get in touch with our team